Last Updated: September 11, 2026
Thank you for purchasing software from The Trashed Panda. Because our products are digitally delivered software applications and software licenses, our refund and return policy differs from policies for physical merchandise.
Please review this policy before completing your purchase.
Digital Products — All Sales Are Final
All software, digital downloads, license keys, add-ons, and other digitally delivered products sold by The Trashed Panda are considered final sale once the digital product or license key has been delivered.
We generally do not accept returns, exchanges, or refunds for digitally delivered products after delivery.
Unlike physical merchandise, digital software cannot be physically returned after it has been delivered. In addition, certain The Trashed Panda products use one-time license activation or validation systems that may not allow an activated installation to be remotely disabled or revoked.
For these reasons, we cannot offer returns simply because a customer:
- Changes their mind after purchase
- No longer needs the software
- Decides not to use the software
- Purchases the wrong product
- Purchases the software without verifying system requirements or compatibility
- Finds that the software does not support a feature that was not advertised as included
- Stops using the third-party platform or service for which the software was designed
Please review the product description, system requirements, features, compatibility information, FAQs, and available documentation before purchasing.
Software Problems
We want the software you purchase from The Trashed Panda to work as described.
If you experience a technical problem, please contact us at:
We will make reasonable efforts to help diagnose and resolve legitimate technical problems with our software.
Depending on the issue, this may include troubleshooting, configuration assistance, providing an available software update, or replacing/reissuing applicable download or license information.
A technical problem does not automatically qualify a purchase for a refund.
Exceptions
Although digital product sales are generally final, we may provide a refund or other appropriate resolution in certain circumstances, including:
- You were charged more than once for the same purchase due to a duplicate transaction.
- You paid for a product but did not receive the purchased digital product or license and we are unable to provide it.
- We determine that the software has a material technical defect that prevents its intended use and we are unable to provide a reasonable solution.
- The product you received materially differs from the product that was advertised or purchased.
- A refund is required by applicable law.
Refund eligibility for these circumstances will be determined based on the specific transaction and issue.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable law.
Compatibility & System Requirements
Customers are responsible for reviewing the system requirements and compatibility information provided on the applicable product page before purchasing.
Unless otherwise stated on the product page, our desktop applications may require specific:
- Operating systems
- Internet connectivity
- Third-party platforms or services
- Printers or other hardware
- Software dependencies
- Account types or configurations
A refund will generally not be provided when the purchased software functions as described but the customer’s computer, hardware, account, third-party service, or configuration does not meet the stated requirements.
If you’re unsure whether a product will work with your setup, please contact us before purchasing.
Third-Party Platforms and Services
Some The Trashed Panda products are designed to work with third-party platforms or services, such as online marketplaces and live-selling platforms.
The Trashed Panda does not control these third-party services.
Changes, outages, restrictions, account suspensions, discontinued features, API changes, website changes, or other actions taken by a third-party provider may affect software functionality.
We will make reasonable efforts to maintain our products and address compatibility issues when practical, but we cannot guarantee uninterrupted compatibility with independently operated third-party platforms.
Changes made by a third-party service do not automatically qualify a purchase for a refund.
License Keys
License keys are issued specifically for the product purchased and are subject to the licensing terms associated with that product.
Customers are responsible for:
- Purchasing the correct product
- Entering their license information correctly
- Keeping license information secure
- Using the license according to the applicable license terms
The inability to return, deactivate, or remotely revoke certain issued or activated licenses is one of the reasons digital software purchases are generally considered final sale.
Accidental or Incorrect Purchases
Please verify the product you are purchasing before completing checkout.
If you accidentally purchase the wrong product, contact us as soon as possible and before activating or using the license.
We may, at our discretion, be able to assist with an incorrect purchase if the license or digital product has not yet been activated or used.
Once a license has been activated or the software has been used, the purchase is generally final.
Chargebacks and Payment Disputes
If you believe there is a billing error or problem with your purchase, please contact us first at:
We encourage customers to give us an opportunity to investigate and resolve legitimate billing or product issues before initiating a payment dispute.
Nothing in this section limits any rights you may have through your payment provider or under applicable law.
Before Purchasing
Before completing your purchase, please:
- Read the complete product description
- Review system requirements
- Review supported platforms and hardware
- Review the product FAQ when available
- Confirm that you’re purchasing the correct Panda Suite product
- Contact us if you have compatibility or feature questions
We are happy to answer pre-purchase questions at:
Contact Us
Questions regarding this Refunds & Returns Policy can be sent to:
The Trashed Panda
Email: support@thetrashedpanda.com
Website: thetrashedpanda.com
© 2026 The Trashed Panda. All rights reserved.
Effective Date: September 11, 2026